Cover image for ankurkumarpandey
Avatar image for ankurkumarpandey
@ankurkumarpandey

ankurkumarpandey

App builder

ankurkumarpandey

Community

Future of Whatsapp Customer Support in 2025 & Beyond

September 10, 2025
0
 ยท 0
Future of Whatsapp Customer Support in 2025 & Beyond
Preview

AI and automation are shaping the next generation of WhatsApp customer support:

  • AI Chatbots: Understand context, handle natural language queries, and personalize responses.
  • Proactive Support: Bots initiate conversations, reminding users of payments, renewals, or updates.
  • Integration: Seamless connection with CRMs, analytics platforms, and other business tools.
  • Voice & Multimedia Support: Video, audio, and interactive messages for richer customer engagement.

Example: A B2B SaaS company uses AI-powered WhatsApp chatbots to guide users through onboarding and support queries, reducing manual tickets by 50%.

Pro Tip: Invest in scalable AI-powered chatbot platforms to stay ahead in customer experience.