Category: Installation

This solution is summarized from an archived support forum post. This information may have changed. If you notice an error, please let us know in Discord.

Password reset mails not being send


I am not receiving password reset emails from our self-hosted Appsmith instance. Users are receiving invite emails though. I am unsure why this is happening and need assistance in resolving the issue.


The user had a problem where invite mails were being received but password reset mails were not. They had configured their self-hosted instance of Appsmith with mail_from and username as the same and reply_to as a no-reply address. The Appsmith support team asked the user to send the server logs so that they could investigate the issue.

After a few tries, the user succeeded in receiving a password reset mail about 20 minutes after their last attempt. The password reset was successful, but there were some hiccups after that, which were fixed by manually restarting. The user shared the log entries for that day with the Appsmith team for further diagnosis.

The Appsmith team analyzed the logs and identified the issue. However, the solution was not explicitly stated in the conversation. It can be assumed that the solution involved fixing the issue identified from the logs, which likely required some code changes on the Appsmith side.